{"id":161,"date":"2017-09-01T03:30:49","date_gmt":"2017-09-01T03:30:49","guid":{"rendered":"https:\/\/leecare.africa\/wordpress\/?page_id=161"},"modified":"2023-02-13T15:18:06","modified_gmt":"2023-02-13T05:18:06","slug":"service-support","status":"publish","type":"page","link":"https:\/\/leecare.africa\/index.php\/service-support\/","title":{"rendered":"SERVICE &#038; SUPPORT"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-172355685\">\n\n\n\t<div id=\"col-456478907\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1280153054\">\n\t\t<a class=\"\" href=\"mailto:Tekeste.A@leecare.com.au\" >\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"319\" src=\"https:\/\/leecare.africa\/toachuzi\/2022\/02\/Leecare-Web-Banners-1-1024x320.png\" class=\"attachment-large size-large\" alt=\"Upgrade to the latest version of Platinum5 software\" srcset=\"https:\/\/leecare.africa\/toachuzi\/2022\/02\/Leecare-Web-Banners-1-1024x320.png 1024w, https:\/\/leecare.africa\/toachuzi\/2022\/02\/Leecare-Web-Banners-1-300x94.png 300w, https:\/\/leecare.africa\/toachuzi\/2022\/02\/Leecare-Web-Banners-1-768x240.png 768w, https:\/\/leecare.africa\/toachuzi\/2022\/02\/Leecare-Web-Banners-1-1536x480.png 1536w, https:\/\/leecare.africa\/toachuzi\/2022\/02\/Leecare-Web-Banners-1-2048x640.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1280153054 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t<section class=\"section\" id=\"section_321658609\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-286063455\">\n\n\n\t<div id=\"col-1893365379\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h1><span style=\"font-size: 250%; color: #464fa1;\">Professional Services and Support<\/span><\/h1>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1882725242\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1486022115\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"555\" height=\"368\" src=\"https:\/\/leecare.africa\/toachuzi\/2017\/09\/professionalservices.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/leecare.africa\/toachuzi\/2017\/09\/professionalservices.png 555w, https:\/\/leecare.africa\/toachuzi\/2017\/09\/professionalservices-300x199.png 300w\" sizes=\"auto, (max-width: 555px) 100vw, 555px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1486022115 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_321658609 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1234888842\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1821960424\">\n\n\n\t<div id=\"col-1610015704\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><span style=\"color: #464fa1;\">We\u2019re here to start you on the right path \u2013 and keep you on it.<\/span><\/h3>\n<p><span style=\"color: #636466;\">Leecare Solutions has invested our learnings from the successful implementation of 900+ aged care organizations into the services we offer.<\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-305930660\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p><span style=\"color: #636466;\">Regardless of the size of your organization, our team of experts works to ensure that you are successful. Maximizing your utilization of the Leecare platform enables you to strengthen your care delivery and optimize your business operations, resulting in better resident outcomes and improved financial performance.<\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1234888842 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_2021651\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-28855186\">\n\n\n\t<div id=\"col-1988976099\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><span style=\"color: #464fa1;\">Track Right. Implementation and unlimited training \u2014 in one subscription.<\/span><\/h3>\n<p><span style=\"color: #636466;\">Whether you\u2019re new to Platinum6, planning to roll out additional modules, or looking for refresher training courses; your staff can leverage the convenience of online training at a time and place that works for them.<\/span><\/p>\n<p><span style=\"color: #636466;\">Our online library consists of a ton of videos, including everything from the basics to advanced usage of our administrative, clinical and financial modules.<\/span><\/p>\n<p><span style=\"color: #636466;\">Gain confidence knowing that your team has unlimited access to information that will expand their knowledge of Platinum6, ultimately improving overall outcomes.<\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-650746564\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1390359686\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"284\" height=\"294\" src=\"https:\/\/leecare.africa\/toachuzi\/2017\/09\/Trainees-at-any-age-3-800x293-e1580340613839.jpg\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1390359686 {\n  width: 74%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-2145663549\">\n\n\n\t<div id=\"col-1578848345\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n    <div class=\"box has-hover has-hover box-default box-text-bottom\" >\n\n                  <div class=\"box-image \" style=\"width:80%;\">\n           <div class=\"box-image-inner image-cover\" style=\"border-radius:100%;padding-top:100%;\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/leecare.africa\/toachuzi\/2022\/05\/Amanda-Revised.png\" class=\"attachment- size-\" alt=\"\" srcset=\"https:\/\/leecare.africa\/toachuzi\/2022\/05\/Amanda-Revised.png 300w, https:\/\/leecare.africa\/toachuzi\/2022\/05\/Amanda-Revised-150x150.png 150w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>              <div class=\"overlay\" style=\"background-color:rgba(255, 255, 255, 0)\"><\/div>           <\/div>\n          <\/div>\n         \n          <div class=\"box-text text-center\" style=\"background-color:rgba(248, 249, 250, 0);\">\n                <div class=\"box-text-inner\">\n                  <h4 class=\"uppercase\">\n                    <span class=\"person-name\">Amanda Jones<\/span><br\/>\n                    <span class=\"person-title is-small thin-font op-7\">\n                      Customer Support Director                    <\/span>\n                  <\/h4>\n\t\t\t\t\t\n\n\t<div id=\"text-972808280\" class=\"text\">\n\t\t\n\n<p>\u00a0<\/p>\n<p>Amanda has been with Leecare since 2012, supporting the training and consulting needs of clients with her in depth program understanding and digital implementation experience. With over 30 years experience as a Clinician and Educator in the Acute and Aged Care Sector, Amanda now leads a team of technical support and implementation team members having previously led consultants and trainers. Her team delivers and supports all clients with their program installations to deliver excellent outcomes. She is passionate about empowering Health Care employees with ongoing knowledge to enhance their job satisfaction and skill set.<\/p>\n\t\t\n<style>\n#text-972808280 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\n                <\/div>\n          <\/div>\n    <\/div>\n\n\t\n    \n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2004972582\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n    <div class=\"box has-hover has-hover box-text-bottom\" >\n\n                  <div class=\"box-image \" style=\"width:80%;\">\n           <div class=\"box-image-inner image-cover\" style=\"border-radius:100%;padding-top:100%;\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/leecare.africa\/toachuzi\/2022\/02\/Rosemarie-Carpena-NEW.png\" class=\"attachment- size-\" alt=\"\" srcset=\"https:\/\/leecare.africa\/toachuzi\/2022\/02\/Rosemarie-Carpena-NEW.png 300w, https:\/\/leecare.africa\/toachuzi\/2022\/02\/Rosemarie-Carpena-NEW-150x150.png 150w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>                         <\/div>\n          <\/div>\n         \n          <div class=\"box-text text-center\" >\n                <div class=\"box-text-inner\">\n                  <h4 class=\"uppercase\">\n                    <span class=\"person-name\">Rose Carpena<\/span><br\/>\n                    <span class=\"person-title is-small thin-font op-7\">\n                      Deputy Client Support Director                    <\/span>\n                  <\/h4>\n\t\t\t\t\t\n\n<p>\u00a0<\/p>\n<p style=\"text-align: left;\">Rosemarie has worked at Leecare as a Product Specialist since April 2019.\u00a0 She has over ten years of experience working with IT applications in both Singapore and Australia.\u00a0 She has a degree in Computer Engineering.\u00a0 She is also qualified as a Business Analysis and is certified in Agile.\u00a0 She has been a valuable member of the Implementations team<\/p>\n\n                <\/div>\n          <\/div>\n    <\/div>\n\n\t\n    \n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1285716779\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n    <div class=\"box has-hover has-hover box-default box-text-bottom\" >\n\n                  <div class=\"box-image \" style=\"width:80%;\">\n           <div class=\"box-image-inner image-cover\" style=\"border-radius:100%;padding-top:100%;\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"900\" src=\"https:\/\/leecare.africa\/toachuzi\/2023\/02\/Tabeth-Katanda.png\" class=\"attachment- size-\" alt=\"\" srcset=\"https:\/\/leecare.africa\/toachuzi\/2023\/02\/Tabeth-Katanda.png 900w, https:\/\/leecare.africa\/toachuzi\/2023\/02\/Tabeth-Katanda-300x300.png 300w, https:\/\/leecare.africa\/toachuzi\/2023\/02\/Tabeth-Katanda-150x150.png 150w, https:\/\/leecare.africa\/toachuzi\/2023\/02\/Tabeth-Katanda-768x768.png 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/>                         <\/div>\n          <\/div>\n         \n          <div class=\"box-text text-center\" style=\"background-color:rgba(246, 246, 249, 0);\">\n                <div class=\"box-text-inner\">\n                  <h4 class=\"uppercase\">\n                    <span class=\"person-name\">TAbeth katanda<\/span><br\/>\n                    <span class=\"person-title is-small thin-font op-7\">\n                      general manager africa                    <\/span>\n                  <\/h4>\n\t\t\t\t\t\n\n<p class=\"Default\" style=\"text-align: left;\"><span style=\"font-size: 11pt; color: #000000;\">Tabeth has 32 years experience working in the Business and Corporate World, working as an Area Manager and Consultant in the Herbal Medicine, Insurance and Tourism sectors. She has Diplomas in Office Management and Administration, Sales, Digital Marketing, Leadership and certificates in Bookkeeping and Accounting, Computers and Management.<\/span><\/p>\n\n                <\/div>\n          <\/div>\n    <\/div>\n\n\t\n    \n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2021651 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1457841998\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-113000068\">\n\n\n\t<div id=\"col-1122769834\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><span style=\"color: #464fa1;\">Dedicated account management.<\/span><\/h3>\n<p><span style=\"color: #636466;\">As a Leecare client, you will be paired with a dedicated Account Manager, whose singular objective is to ensure your success.<\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1890153617\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p><span style=\"color: #636466;\">By gaining a deep understanding of your business priorities, they will work with you to establish a 12-month plan to maximize your utilization of Leecare. They will also conduct regular business reviews to measure actual usage against your objectives and will make recommendations for improvement as needed.<\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1457841998 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n<p><\/p>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-161","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/leecare.africa\/index.php\/wp-json\/wp\/v2\/pages\/161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/leecare.africa\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/leecare.africa\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/leecare.africa\/index.php\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/leecare.africa\/index.php\/wp-json\/wp\/v2\/comments?post=161"}],"version-history":[{"count":83,"href":"https:\/\/leecare.africa\/index.php\/wp-json\/wp\/v2\/pages\/161\/revisions"}],"predecessor-version":[{"id":3594,"href":"https:\/\/leecare.africa\/index.php\/wp-json\/wp\/v2\/pages\/161\/revisions\/3594"}],"wp:attachment":[{"href":"https:\/\/leecare.africa\/index.php\/wp-json\/wp\/v2\/media?parent=161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}